Today I want to talk about a process that’s been crucial in maintaining my competitive edge in the automotive repair industry. A cool indicator of our success has been the Readers of Northern Virginia voting Curry’s Auto Service the #1 repair shop in Northern Virginia, as well as Motor Age magazine voting us the #1 Auto Repair Shop in the country. People frequently ask me, “How did you do that?” I attribute our success to a process I call “Creative Destruction.” Whenever we think things are going really well, we try to tweak our business practices and even tear them down a little bit to reconstruct them to make things even better.
We don’t get comfortable in our own shoes.
You might say, “Don’t fix what isn’t broken.” I think living by the motto is very damaging to running a business. With the way technology is always changing, what works today won’t necessarily work tomorrow. We continuously review our operations to find ways to improve by looking at technology, new products, staying current on our product knowledge, and raising our standards for customer service.
Look for things that you can do that makes things quicker, easier, and more efficient for your team, your customers, and for what improves peoples’ lives in general. So here’s a thought of the day for you: in your business, what are ways you can improve yourself? What can you do to tweak your business, practice a little creative destruction, tear things down, and improve? Don’t change things just to change things! Just change things to improve things.