A Dash of Curry Blog

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“Viscosity” phrases and other words I like to hear around the office.

During a training class I give to the Curry’s Auto Service sales team, I go over this list of words. Some of them are “attitude” words; others are more like qualifying words–I call them “viscosity” phrases, since they keep things moving along.

Words are important: they help shape the tone of a conversation and sometimes the outcome of a situation. Customers appreciate a genuinely (honest) positive attitude and environment–not a fake veneer of “yes,” but a helpful, responsive atmosphere.

So, without further ado, here’s the list. (Feel free to steal them!)

  • Awesome!
  • Fantastic!
  • Great!
  • Fabulous!
  • Nice!
  • Warranty!
  • We have the best people and the equipment!
  • EASY!
  • Convenient!
  • No problem!
  • Super-duper! (My favorite.)

And some “viscosity” phrases:

  • Is that fair?
  • How does that sound?
  • When would you like to come in?
  • What can I do to earn your business?
  • What is a convenient time for you to come in?
  • How long do you plan on keeping the car?
  • Does that make sense? (This is probably my favorite.)
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